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In the dynamic hospitality industry of New York City, exceptional sales skills are essential to stand out in a competitive market. At C&C Y Business & Marketing Services LLC, we specialize in providing tailored hospitality sales training that empowers your team to connect, engage, and convert effectively.
Our training is designed to develop the skills your sales professionals need to thrive, combining the power of DiSC® assessments, emotional intelligence, and advanced selling techniques.
With over two decades of experience in sales and workplace development, Claire Petion Caldwell, founder of C&C Y Business & Marketing Services LLC, brings unparalleled expertise to each training session.
We understand the unique challenges faced by hospitality professionals and deliver customized solutions that address these specific needs. Through our training, your team will gain actionable insights that improve communication, build customer relationships, and increase sales outcomes.
DiSC-Based Sales Training
Using the Everything DiSC® Sales framework, we help your team understand their own behavioral styles as well as those of potential clients. This enables your sales professionals to adapt their approach, creating customer interactions that feel personalized and genuine.
Agile EQ for Enhanced Customer Engagement
Emotional intelligence is crucial in hospitality. Our Agile EQ™ training hones your team’s ability to respond thoughtfully to different customer interactions, enhancing service and fostering customer loyalty. By learning how to read and respond to emotional cues, your team will be better equipped to manage diverse customer needs.
Core Sales Skills for the Hospitality Industry
From prospecting to closing, our training covers essential skills that hospitality professionals need to excel. We focus on:
Our hospitality sales training in New York is offered at three levels:
Foundational Sales Success: A half-day workshop introducing DiSC behavior styles, core selling skills, and customer interaction techniques. Ideal for teams looking to build a strong foundation.
Advanced Sales Excellence: A full-day workshop that includes in-depth DiSC Sales and Agile EQ assessments, role-playing exercises, and real-life scenario analysis. Perfect for teams ready to enhance adaptability and customer understanding.
Elite Sales Leadership Development: A two-day intensive program with ongoing support, designed for team leaders seeking advanced sales and leadership training. This program includes three months of follow-up coaching and individual support.
Our hospitality sales training in New York equips your team with skills to:
Investing in your team’s development is key to staying competitive in New York City’s fast-paced hospitality market. With C&C Y Business & Marketing Services LLC, you’re partnering with a proven leader in sales training who understands the hospitality landscape and knows how to drive results.
Ready to elevate your team’s performance and boost your bottom line? Contact us to learn more about our hospitality sales training programs and to discuss how we can support your unique business goals.
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