Author: Claire P. Caldwell

In hospitality, your people are your brand. From the first phone call to the final farewell, every guest interaction shapes the experience — and your

Generic sales pitches fall flat because they don’t address what really matters to your prospect. The most successful sales professionals invest time in deep research

You know that feeling when you’re completely in your zone at work—when everything just flows and you’re operating at your absolute best? That’s not just

In the high-stakes world of hospitality sales, technical skills alone won’t close deals—emotional intelligence (EQ) will. At C&CY Business and Marketing Services LLC, we help

In the hospitality industry, guest satisfaction is paramount, and the ability to connect on a personal level plays a crucial role in achieving this. Developing

In the competitive world of hospitality, maximizing both revenue and guest satisfaction is crucial to standing out. Sales teams play a pivotal role in achieving

In the rapidly evolving hospitality industry, training your team to adapt to new challenges is key to providing excellent service and maintaining a positive work

In hospitality, every interaction counts—whether it’s a guest check-in, a dining experience, or behind-the-scenes teamwork. Behind the smooth operations and friendly faces, there’s one crucial

The travel and hospitality industry is a dynamic sector, but it also faces a myriad of challenges that can make managing a hotel business quite