In Yonkers, hotels are more than a place to stay, they’re a part of the community. From weddings to weekend escapes, business trips to family reunions, your team is at the center of it all. But in a fast-moving market, warm service alone isn’t enough, your team needs the confidence, strategy and words to close the sale with heart.
At C&C Y Business & Marketing Services LLC, we deliver real-world hotel sales training that helps your team speak with clarity, lead conversations with confidence and drive more direct bookings every single day.
Your team is already working hard: answering phones, greeting guests, checking in groups, handling questions and sometimes even doing all that at once. But without a clear, consistent sales approach, opportunities get missed and revenue gets left behind.
We help your team:
Sell with authenticity, not pressure
Guide conversations with purpose and empathy
Turn rate questions into meaningful value conversations
Upsell add-ons and packages guests genuinely want
Create loyal guests who come back and bring others with them
Yonkers properties come in all shapes and sizes from cozy boutique hotels to mid-scale chains. Some have a dedicated sales manager, others rely on the front desk for everything.
Our training is built to flex around your team, your schedule and your guest mix. We work closely with you to make it feel like an extension of your brand, not an off-the-shelf seminar.
We specialize in training:
Front Desk Staff to balance service with persuasive communication
Phone & Reservation Teams to close confidently and handle objections gracefully
Guest Service Professionals to upsell without sounding salesy just helpful and authentic
Speak with clarity and composure in fast-paced moments
Position your hotel’s value over price
Turn “let me think about it” into “let’s book it now”
Upsell experiences that feel like upgrades, not extras
Create emotional connection with every guest conversation
Follow-up in ways that build trust, not pressure
We Understand the Local Landscape
From family events to last-minute business travel, we get what Yonkers guests expect and what hotel teams need to say.
No-Fluff, Real-Life Training
Our approach is human, conversational and instantly usable on the floor.
Flexible Scheduling
We work around your team’s hours, peak times and daily operations, not the other way around.
Big Impact for Small Teams
Even if you don’t have a large sales staff, we’ll show your frontline team how to sell with heart and purpose.
Your hotel already has great people. We give them the words, mindset and confidence to convert more inquiries, drive repeat business and leave a lasting impression.
With our Yonkers hotel sales training, your team will shift from reactive service to proactive success, all while staying warm, helpful and deeply human.
Let’s have a conversation. Whether you’re looking to boost direct bookings, empower your front desk or simply create more meaningful guest experiences, we’re here to help.
Contact us today and discover how tailored, heartfelt sales training can turn every conversation into a connection and every stay into a success story.
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